At Nicor Advanced Energy, we are easy to do business with. We have a number of ways you may pay your bill. If you have any questions, don’t hesitate to call us.
Please note: Our name will be changing to Illinois Energy, USA, LLC on November 1, 2017. Any correspondence you receive from us after that date will come from Illinois Energy.
- By Phone (we accept Visa, Mastercard, and debit and credit cards) and are also able to accept payment by e-check if you have the routing and account number of your checking or savings account) If your plan is billed on the Nicor Gas bill, we recommend you make your payment with Nicor Gas.
- Our Customer Care team is available from 8 a.m. to 6 p.m. Monday through Friday. Assistance is available in both English and Spanish. Call toll-free 1-877-292-9363.
- Online (debit or credit cards listed above) – You may sign up for an Online Payment Account through the Customer Care Payment Portal at our customer payment center. Here you can view balances and make payments. In order to register for an account, you will need your customer ID or customer account number, your zip code and your phone number.
- By Mail (Check/Money Order/Cashier’s Checks).
If your energy plan amount is billed on the Nicor Gas bill, you should send payment to:
P.O. Box 5407
Carol Stream, IL 60197-5407
If your energy plan amount is billed on the Nicor Advanced Energy bill, you should send payment to:
Nicor Advanced Energy
PO Box 30093
Lansing, MI 48909-7593
Through your bank’s online bill pay option at their website– Enter the payee as Nicor Advanced Energy, PO Box 3066, Naperville, IL 60566-7066, with a toll-free phone number of 877-292-9363. If you are a Guaranteed Bill Plan customer, you might consider setting up automatic payments through your bank’s website for maximum peace of mind.