| Q1: |
What is the Nicor Solutions Fixed Bill program? |
| A1: |
The Nicor Solutions Fixed Bill program allows natural gas users an opportunity to know exactly what their gas bill will be for a 12 month period, no matter how much gas prices or the weather fluctuate.
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| Q2: |
What is a fixed price plan and how is that different from Nicor Solutions Fixed Bill? |
| A2: |
Fixed price plans allow gas users to lock-in a price per therm for their natural gas. However, fixed price customers will still have wildly fluctuating gas bills due to variations in usage, principally caused by unpredictable weather.
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| Q3: |
How is my monthly Nicor Solutions Fixed Bill quote calculated? |
| A3: |
Your Nicor Solutions Fixed Bill quote is customized for you based on factors such as your home's use of natural gas in the past, gas prices, and normal weather. Your monthly amount includes all natural gas related costs, program administration fees, and taxes.
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| Q4: |
How is the Nicor Solutions Fixed Bill program different from the Nicor Gas Budget plan? |
| A4: |
With the Nicor Gas Budget plan, your gas bill is adjusted periodically based on changes in gas prices and weather conditions, which can vary dramatically. You may also be subject to a year-end true up. Our programs have no periodic adjustments or true-up at the end of the 12-month term, regardless of changes in gas prices or the weather.
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| Q5: |
If the weather is extremely cold or gas prices escalate, won't my Nicor Solutions Fixed Bill amounts increase? |
| A5: |
No. No matter how cold it gets or how high gas prices may climb, your Nicor Solutions Fixed Bill amount is guaranteed not to change for 12 months. The same is true if the weather is warmer or gas prices decrease, your Nicor Solutions Fixed Bill amount remains the same.
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| Q6: |
How long does the Nicor Solutions Fixed Bill agreement last? |
| A6: |
The program is a one-year agreement, covering 12 consecutive months from the date that your last utility bill has been issued.
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| Q7: |
What happens if my natural gas usage changes? |
| A7: |
The Nicor Solutions Fixed Bill program is designed to protect you from changes in gas prices and usage due to the weather. Using more or less gas because of weather fluctuations is covered under the Nicor Solutions Fixed Bill program. However, if you use an unusually high amount of natural gas due to non-weather related reasons such as adding a room, or a heated swimming pool, Nicor Solutions reserves the right to reassess your Fixed Bill payment amount or program eligibility.
If you use less gas then you had in the past due to home improvements or other efforts you've taken to reduce gas usage, your more efficient use of natural gas will be beneficial to you when we determine your Nicor Solutions Fixed Bill amount for next year.
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| Q8: |
If I move to a new address, will my Nicor Solutions Fixed Bill amount automatically carry over? |
| A8: |
No. Since you could be moving into a larger or smaller home that uses more or less gas than your previous home, a new Nicor Solutions Fixed Bill amount will be quoted to you, if you are eligible.
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| Q9: |
Will my quoted amount always be what I pay on my gas bill? |
| A9: |
Your Nicor Solutions Fixed Bill amount, which covers all natural gas-related costs including monthly customer charges, gas supply costs, program administration fees, and taxes, will not change. If you decide to enroll in other Nicor Services programs such as Gas Line ComfortGuard or you are subjected to late payment charges, your actual payment amount will be different than your Nicor Solutions Fixed Bill amount.
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| Q10: |
Can I prepay my Nicor Solutions Fixed Bill amount? |
| A10: |
Yes. Please call 1 (866) 369-0911 for your prepayment amount. Your balance will be considered a credit on your Nicor Gas account and earn interest while the amount is drawn down monthly over the course of the year. However, if you still have an outstanding balance remaining on your utility account, any credits will be applied to the utility balance first.
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| Q11: |
What happens if I pay more or less than my Nicor Slutions Fixed Bill amount? |
| A11: |
The amount you overpay will be considered a credit, which can be applied towards your next month's Nicor Solutions Fixed Bill amount if you so desire. The credit balance will earn interest while the amount is drawn down over the course year.
Underpaying will result in a past due balance and that will appear on your next month's bill. You will still be responsible for your past due balance and any potential late pay fees (1.5% of your outstanding monthly balance).
If you become delinquent by the equivalent of two Fixed Bill payments, Nicor Solutions reserves the right to terminate you from the Fixed Bill program. You will still be responsible for the time you were on the program, any past due balance, cancellation fees and late pay fees.
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| Q12: |
Will I save money on the Nicor Solutions Fixed Bill program versus what I would have otherwise paid Nicor Gas? |
| A12: |
You may or may not save money on this program. It is designed to protect you from fluctuating gas prices and unpredictable weather. Therefore, even if gas prices go up during the next 12 months or we have colder than normal weather, your monthly payment will not change.
Conversely, if the winter weather is warmer than normal and/or gas prices go down, your payment will not change. While no one can predict the future, our customers will always have the peace of mind and protection of knowing their monthly amounts will not change during the year, no matter what conditions prevail.
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| Q13: |
Are there any additional fees to enroll in either program? |
| A13: |
No. Your Nicor Solutions Fixed Bill quote includes all natural gas-related costs, program administration fees, and taxes. There will be no extra charges added to your amount after you have enrolled.
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| Q14: |
Can I cancel my Nicor Solutions Fixed Bill agreement prior to the end of my 12-month term? |
| A14: |
Agreements vary based on such factors as time of enrollment or inclusion of special premium offers. Some agreements do not contain cancellation provisions. However, some agreements contain cancellation fees if you cancel before the completion of your annual period or if your agreement is terminated for nonpayment. Be sure you understand your cancellation terms before you enroll.
Once you cancel, you can not re-enroll in the Nicor Solutions Fixed Bill program for 45 days.
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| Q15: |
How can I contact Nicor Solutions if I have a question that's not answered here? |
| A15: |
Call our Customer Service department at 1 (866) 799-2674.
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