| Q1: |
When is my Nicor Advanced Energy bill due? |
| A1: |
Your Nicor Advanced Energy gas bill is due on or before the due date shown on your bill stub. Residential customer bills are due 21 days after they are issued. Commercial customer bills are due 14 days after they are issued.
back to top
|
| Q2: |
Where should I mail my payment? |
| A2: |
If your energy plan amount is billed on the Nicor Gas bill, you should send payment to
Nicor Gas
P.O. Box 416
Aurora, IL 60568-0001
If your energy plan amount is billed on the Nicor Advanced Energy bill, you should send payment to
Nicor Advanced Energy
Remittance Processing
PO Box 30093
Lansing, MI 48909-7593
back to top
|
| Q3: |
What happens if my bank won't pay my check or
transfer? |
| A3: |
If your bank returns a check, or an electronic transfer is refused due to insufficient funds, an additional charge of $25.00 may be added to your account. We do not resubmit checks for a second attempt at payment.
back to top
|
| Q4: |
How can I change my name and/or mailing
address? |
| A4: |
It's easy to change your name and/or mailing address at the same time you send a payment. There is a check box above the address shown on the remittance portion of your statement. On the back of the remittance slip, you may add the new address information. Remember to include your remittance slip when you send in your payment.
If you are moving in the Nicor Gas territory, please contact us at 866-799-2674 to discuss it. If you are moving in the Peoples Gas/North Shore Gas territory, call 888-282-9459.
back to top
|
| Q5: |
How did I get enrolled in this program? |
| A5: |
We often send solicitations via mail or Web, inviting individuals to enroll by phone, online, or by reply card.
back to top
|
| Q6: |
How can I obtain an additional copy of my terms and
conditions? |
| A6: |
Call our Customer Care line and we will be happy to send you another copy. Please have your account number handy before making the call. In the Nicor Gas territory, please call 866-799-2674. In the Peoples Gas/North Shore Gas territory, please call 888-282-9459.
back to top
|
| Q7: |
Who do I call if I have questions about my
program? |
| A7: |
Call our Customer Care line. Please have your account number handy before making the call. In the Nicor Gas territory, please call 866-799-2674. In the Peoples Gas/North Shore Gas territory, please call 888-282-9459.
back to top
|
| Q8: |
How do I cancel my enrollment? |
| A8: |
Please refer to your terms and conditions to learn more about canceling your enrollment, and any cancellation fees that may apply if you do so during your contract term.
back to top
|
| Q9: |
I believe I am owed a credit. How can I confirm
that? |
| A9: |
Call our Customer Care line. Please have your account number handy before making the call. In the Nicor Gas territory, please call 866-799-2674. In the Peoples Gas/North Shore Gas territory, please call 888-282-9459.
back to top
|
