Frequently Asked Questions

When is my Nicor Advanced Energy bill due?

Your Nicor Advanced Energy gas bill is due on or before the due date shown on your bill stub. Residential customer bills are due 21 days after they are issued. Commercial customer bills are due 14 days after they are issued. We have several convenient bill payment options.

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Where should I mail my payment?

Nicor Advanced Energy
Remittance Processing
PO Box 30093
Lansing, MI 48909-7593

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What happens if my bank won't pay my check or transfer?

If your bank returns a check to Nicor Advanced Energy, or an electronic transfer is refused due to insufficient funds, an additional charge of $25.00 may be added to your account. Nicor Advanced Energy does not resubmit checks for a second attempt at payment.

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How can I change my name and/or mailing address?

It’s easy to change your name and/or mailing address at the same time you send a payment. There is a check box above the address shown on the remittance portion of your statement. On the back of the remittance slip, you may add the new address information. Remember to include your remittance slip when you send in your payment.

If you are moving in the Nicor Gas territory, please contact us at 866-799-2674 to discuss it. If you are moving in the Peoples Gas/North Shore Gas territory, call 888-282-9459.

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How did I get enrolled in this program?

We often send solicitations via mail or Web, inviting individuals to enroll by phone, online,  or by reply card.

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How can I obtain an additional copy of my terms and conditions?

Call our Customer Care line at 1-866-799-2674 and we will be happy to send you another copy. Please have your account number handy before making the call. In the Nicor Gas territory, please call 866-799-2674. In the Peoples Gas/North Shore Gas territory, please call 888-282-9459.

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How can I sign up for automatic payment of my bill?

Click here to choose from a variety of payment options. Or call our Customer Care line. Please have your account number handy before making the call. In the Nicor Gas territory, please call 866-799-2674. In the Peoples Gas/North Shore Gas territory, please call 888-282-9459.

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Who do I call if I have questions about my program?

Call our Customer Care line. Please have your account number handy before making the call. In the Nicor Gas territory, please call 866-799-2674. In the Peoples Gas/North Shore Gas territory, please call 888-282-9459.

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How do I cancel my enrollment?

Please refer to your terms and conditions to learn more about canceling your enrollment, and any cancellation fees that may apply if you do so during your contract term.

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I believe I am owed a credit. How can I confirm that?

Call our Customer Care line. Please have your account number handy before making the call. In the Nicor Gas territory, please call 866-799-2674. In the Peoples Gas/North Shore Gas territory, please call 888-282-9459.

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